Notifications: who gets told what
GoGoSing does a lot of messaging for you. Here is the full map, so nothing feels mysterious:
What you (the venue) receive
| Event | Where you see it |
|---|---|
| New online booking | Bell (New) + push on mobile |
| Cancellation (by guest or via refund) | Bell + push |
| New waitlist entry | Bell + push |
What the guest receives
| Event | Channel | Contains |
|---|---|---|
| Booking confirmed | Email + SMS | Confirmation code, Manage Booking link |
| Booking cancelled | SMS | Cancellation notice; refund status if a deposit was refunded |
| Waitlist spot opened | SMS | Invitation to claim the open time |
| Coupon from you | The coupon code (see coupons) |
Guests reply to those texts sometimes. Replies go to your venue's own number when configured, so nothing disappears into a robot.
If a guest says they got no confirmation: have them check spam, then use Resend Confirmation on the booking page, or read them the code straight off your calendar.