Cancellation policy and refund windows

Booking Rules · 5 min read

Open Settings → Cancellation Policy. Two decisions:

1. The refund window

How many hours before the booking a guest can still cancel with a refund. The cutoff is enforced in your venue's time zone and computed automatically. Inside the window, refunds go back to the card on their own; past it, the deposit is yours to keep (you can still refund manually case-by-case with Refund & Cancel).

• 24 hours is the standard. Enough time to re-sell the slot from the waitlist.
• 48 hours suits big rooms and weekend prime time, where refilling takes longer.
• Under 12 hours mostly protects no one, since you cannot refill a 7 PM room at 6 PM anyway.

2. Allow Customer Self-Cancellation

On means guests can cancel from their Manage Booking link within your rules. Keep it on: early cancellations you can re-sell beat silent no-shows every time. Off means every change routes through your phone.