Account, login, and security
Signing in
Email + password. GoGoSing finds your venue automatically; if your account belongs to several venues, you choose one after signing in. The old Workspace ID field is still there behind Use Workspace ID if you ever need it, for instance on a shared support call.
Password reset
Forgot password? on the login screen emails a reset link from noreply@gogosingapp.com. Links expire after about an hour. If yours did, just request a fresh one. Not arriving? Check spam, then email support.
Biometric login (mobile app)
After your first sign-in on the app, accept the Enable biometric login? prompt and future sign-ins are a glance or a fingerprint. Credentials are stored on that device only. You can keep an app-lock on top, so a borrowed phone is not an open dashboard.
Hygiene worth having
- One account per human. Invite managers instead of sharing the owner login. Shared passwords outlive employment.
- Use your real business email for the owner account: it is where billing and reset mail goes.
- Changing venue details? Settings → User Settings holds business info and login information.